PRICES

The prices indicated on the site are not subject to VAT art. 1 cc 54-89 L. 190/2014 – and not subject to withholding tax pursuant to c. 67 L. 190/2014

DELIVERY TIME

15-20 days from order acceptance if the pieces are not available on the online store. If the pieces are available, delivery time is 2 working days from the order confirmation in Italy and 5 days for shipments abroad.

PAYMENT

Payment can be made by bank transfer or Paypal (you can use Paypal even if you don’t have a Paypal account)

RETURNS AND REFUNDS

Please get in contact within 3 days of delivery to arrange a return. Returns must be notified immediately by mail at ceramica@neomysceramica.com. The cost of the item will be refunded, but not the shipping or return postage (provided that the item is returned unused and it in its original condition). After the return, it will be possible to replace and send the same item or a proper refund.

PRODUCT VARIABILITY

Each piece is made and painted exclusively by hand. Therefore each piece is unique and its sizes and shapes may vary slightly from the photos according to its uniqueness.

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